calendar_today
1.9.2026
article_person
Écrit par
Maryse Shaffer
Management competency frameworks aren't wrong. They just aren't looking far enough ahead yet.
Every year, major firms publish their analyses on the skills of the future. Mercer, Randstad, DDI. Serious data, well-documented trends.
The 2025 Mercer report lists decision-making in ambiguity as a key skill for excellent leaders. Meanwhile, the 2026 Randstad Workmonitor describes the world of work as being marked by "a distinct contradiction."
These reports describe the context very well. What they don't yet name is what actually allows one to navigate this complexity. What lies upstream of the skills they identify. What makes them possible or impossible.
After nearly twenty years of observing executives from the inside, I’ve noticed something that data doesn't easily capture.
Looking for the right answer to the wrong problem
An executive sometimes asks me which side they should choose. Cut costs or invest in people. Accelerate AI adoption or protect the human value of the organization. Hold the line or adapt.
They are looking for the right answer. They think that if I help them choose the right side, the problem will be solved.
What they don't see yet is that this is a true paradox. And paradoxes aren't solved. They are navigated.
Standard problem-solving methods don't work when faced with two contradictory realities that are both true at the same time. This requires skills that most current frameworks haven't yet explicitly named.
Three seem essential to me. Not new in their essence, but now unavoidable in the world we inhabit—politically, socially, and technologically.
When fear masquerades as judgment
The first is metacognition. The ability to observe yourself thinking. To notice your own reactions, your blind spots, and the beliefs operating in the background of a decision.
A metacognitive leader doesn't just analyze the situation: they observe themselves analyzing it. They notice when fear is driving rather than judgment. When it's habit rather than reflection.
Some call it reflective thinking. That’s accurate. But it doesn't quite capture the full depth of this skill.
Metacognition is the inner space that allows you to choose your response rather than being subject to it.
Reading the room without knowing you're in it
The second is relational intelligence—in its systemic sense. It’s not just about understanding others. It’s about understanding how you yourself are a player in the system.
How our presence, our reactions, and our inner state shape what happens around us. Leaders with this skill read what is playing out between people. Not just what people are saying.
A leader without this insight can be analytically brilliant yet completely blind to the effect they have on the system they are trying to understand.
They analyze the situation without seeing themselves in it.
Systemic relational intelligence is a form of wisdom—hard to measure, but immediately recognizable when it’s there.
Deciding when both sides are right
The third is the ability to navigate paradoxes. To hold two contradictory realities without trying to eliminate one. Not one or the other. Both at the same time.
This isn't passive tolerance of ambiguity. It’s an active stance: remaining functional, focused, and decisive, even when the answers aren't clear and perhaps never will be.
In a world where AI is transforming organizations, where social and political realities are becoming more complex, and where five generations with vastly different expectations coexist in the workplace, this skill is no longer an advantage. It is a prerequisite.
Naming what no one has dared to say yet
Major reports sense all of this without naming it directly. They identify desirable behaviors: deciding in ambiguity, building trust, and fostering intergenerational collaboration.
But they stop at behaviors. They don't yet drill down to the inner competencies that make them possible.
That is where twenty years of practice makes a difference. What I see in the room is not always what data can measure. I see a leader who decides quickly but is actually reacting to an unnamed fear. I see a team that functions but lacks direction without knowing why. I see organizations absorbing dynamics that no one has yet dared to name.
There is a lot of talk about what leaders must do. There is little talk about what they must be capable of seeing—within themselves, between each other, and in the systems they inhabit.
These are not the skills of tomorrow. They have already become necessary to navigate the present.
Chaque démarche est adaptée au contexte, aux personnes et aux enjeux rencontrés. Nous proposons également un service de formation et de conférence sur-demande, en lien avec notre expertise.